Spectrum’s Accessibility Center of Excellence is an award-winning team that fosters a culture of accessibility and inclusivity for customers and employees alike. The group empowers the delivery of connectivity for all.
Charter Communications has received the prestigious Helen Keller Achievement Award from the American Foundation for the Blind for breakthrough innovations in expanding inclusive media for audiences who are blind and low vision.
Charter’s Disability Support team, located at its El Paso, Texas call center, is staffed with specialized customer service representatives trained to live chat and handle calls from customers with disabilities from across the company's service area.
— Rich DiGeronimo, President, Product and Technology
The Spectrum Access App has seen growing use among the vision impaired and Deaf and Hard of Hearing, due in part to an expanding number of available movie titles as well as the App’s many advanced features, including its audio casting capabilities and scrolling captions.
